ProPsyHub

Brief for Legal Counsel: ProPsyHub Terms of Service & Privacy Policy

Version 1.0 · August 7, 2026

Introduction

ProPsyHub is a multi-functional SaaS platform connecting clients and Specialists. The term “Specialists” includes psychologists, psychotherapists, therapists, coaches, mentors, consultants, and other professional practitioners. We require Terms of Service and a Privacy Policy that cover all aspects of interaction on the platform.

Key User Roles

Client: An individual seeking psychological help, consultation, or coaching.

Specialist: A psychologist, psychotherapist, therapist, coach, mentor, consultant, or other professional practitioner providing services or guidance.

CoachLab Practice Specialist: A Specialist in training who practices with other participants or real clients to accumulate hours for certification.

Key Areas for Legal Coverage

1. General Terms of Service

  • Account registration and responsibility.
  • Platform code of conduct (prohibition of insults, fraud).
  • Disclaimer of Liability: ProPsyHub is a technology platform, not a healthcare provider.
  • Account termination conditions.

2. Privacy Policy & Data Processing

  • Data Collection: Personal information, usage data, files (diplomas, photos).
  • AI Usage: Explicit consent for audio recording, transcription, and AI analysis of sessions. Description that data may be used for AI training in an anonymized form.
  • Data Storage: Retention periods for recordings and transcripts, encryption and security methods.
  • Data Access: Who can access recordings (only client and specialist by default), and under what conditions (e.g., a mentor's request in CoachLab with the student's consent).
  • GDPR/CCPA Compliance.

3. Financial Terms & Payments

  • Client Payments: for sessions, marketplace items.
  • Membership plans for specialists and the terms effective on the application/activation date.
  • Platform commission: current base commission of 8% from paid sessions, affiliate program up to 3% when conditions are met, and possible marketplace-sale commissions.
  • Specialist payouts: terms, minimum amount, schedule, and bank, transfer, Stripe and payment-provider fees separately from ProPsyHub commission.
  • Refund Policy for clients.

4. Marketplace & Intellectual Property (IP)

  • IP Owner: The specialist is the author and owner of their course/tool.
  • License to ProPsyHub: The specialist grants the platform an exclusive/non-exclusive license to sell and promote their product.
  • Content moderation and publication rules.
  • Buyer's Rights: The client receives a license for personal use, with no right to resell.

5. Special Conditions for CoachLab

  • Session Status: Clear distinction that practice sessions are not therapy.
  • Credit Economy: Rules for earning, spending, converting to cash, and bartering credits.
  • Reporting for ICF/EMCC: We provide data for reports but are not responsible for their acceptance by certifying bodies.
  • Mentorship: Rules for mentor access to a student's session materials (only with their consent).

6. Special Conditions for Kosher Mode

  • Verification Process: Description of what we verify (e.g., recommendations) and a disclaimer for the specialist's full religious compliance.
  • Limitation of liability of the platform in matters of religious practice.

7. Dispute Resolution

  • Procedure for resolving disputes between clients and specialists.
  • Arbitration, governing law, and jurisdiction.